Returns & Refunds

If you would like to return an item or report a problem with an order, please contact us using the details on our Contact Us page. Include your order number and a description of your request.

We will explain the applicable return options and provide the correct return address and instructions. Please do not assume that our company address or the sender address on your parcel is the return destination.

If an item arrives damaged, faulty or different from what you ordered, let us know so we can arrange the remedy you are entitled to. Photos can help us assess the issue, where available.

Any additional return conditions disclosed before purchase apply only to the extent permitted by law. They do not limit your statutory cancellation rights or remedies for faulty goods.

Refunds will normally be issued to the original payment method, unless otherwise agreed or required by law. We will confirm the refund outcome and process any refund within the applicable legal deadline. Your payment provider may require additional time to display the credit.

To request an order change or cancellation, contact us promptly. We may be unable to stop dispatch once processing has progressed; this does not remove any statutory cancellation or return rights.

Nothing in this policy restricts rights you have under applicable consumer law, including any mandatory cooling-off period or remedies for faulty goods.